Cruise Industry Passenger Bill Of Rights

Release Time: 2020-12-02

We are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. To fulfill this commitment, we have agreed to adopt the following set of passenger rights:

  1. The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Master’s concern for passenger safety and security and customs and immigration requirements of the port.

  2. The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures.

  3. The right to have available on board ships operating beyond rivers or coastal waters full-time, professional emergency medical attention, as needed until shore side medical care becomes available.

  4. The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures.

  5. The right to a ship crew that is properly trained in emergency and evacuation procedures.

  6. The right to an emergency power source in the case of a main generator failure.

  7. The right to transportation to the ship’s scheduled port of disembarkation or the passenger’s home city in the event a cruise is terminated early due to mechanical failures.

  8. The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures.

  9. The right to have included on each cruise line’s website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations. To contact Dream Cruises Customer Hotline, please call:

    Hong Kong: +852-2317-7711
    China: +86-4008499848 
    Singapore: +65-6223-0002 
    Malaysia: +603-2302-1288 

  10. The right to have this Cruise Line Passenger Bill of Rights published on each line’s website.

Note: This Bill of Rights is published in both English and Chinese languages. Should there be any inconsistency between the English and Chinese versions, the English version shall prevail.


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